Delivery times are
quoted from the point of dispatch. They're approximate and quoted in good
faith from Royal Mail and Parcelpost data. If your course has not arrived
within the anticipated time, please contact us. We will be happy to check
the reasons for delay. In the unlikely event that a course delayed in
delivery, is subsequently considered lost, you will be entitled to a replacement
course or full refund.
If your course cannot be delivered despite repeated attempts during one
calendar month, it may be returned to us. Should this happen we will notify
you and immediately refund the cost of the course including the amount
charged to us for delivery to you. domlec cannot be held responsible
for delays beyond its control.
VAT
British VAT is applicable
on all courses sent within the UK and EEC.
Prices quoted in our catalogue include VAT.
Duties and Taxes
courses sent outside
the EEC may be liable to duties and taxes charged in the country of destination.
domlec does not collect or pay duties or taxes on behalf of either
the person purchasing or receiving the course.
Payment of any duties and taxes levied will have to be paid by the person
receiving the course.
Product Details
All products and services offered on this website are the products and services of Domlec and are in no way authorised, approved, endorsed by, or associated with City and Guilds.
All courses featured online are subject to stock availability. domlec reserves the right
to withdraw any product from our course range at any time. If you have
selected a course that has subsequently been withdrawn and we cannot fulfil
your order, we guarantee that we will notify you. Under no circumstances
will your account be charged.
domlec reserves
the right to change the price of any course featured in our online shop.
However if there has been a price change made during the time of your
transaction, domlec will honour the price charged at the time you
made your order.
Every care has been
taken to ensure that descriptions and specifications of our courses are
accurate. Although our description is extremely good, slight
variations may occur. Domlec can in no circumstances be held liable for any
information, given in good faith, which later turns out to be inaccurate due to
error or external influences.
Payment details
domlec accepts:
MasterCard, Visa, Switch.
If you are shopping
from outside the UK, your credit card company will convert the purchase
price automatically into your own currency.domlec will also accept
£sterling cheques. Orders will be dispatched once payment has cleared.
Privacy policy
In accordance with
the Data Protection Act 1988 domlec will not share your information
to third parties for any reason at any time. The Cookies used on our shopping
site only keep track of the contents of your shopping basket once you
have selected an item.
The proprietor of
domlec, L Taylor is responsible for all privacy matters within
the company.
Any personal details
required by domlec within the online ordering system are used only
for the purpose of processing your order online. domlec will not
pass them to any third party for any reason at any time.
Your personal details
will only be kept by domlec and used for the purpose of communicating
our in-house marketing information if you specifically select this option
at check-out.
Order processing
You will receive an
e-mail order confirmation. domlec aims to process all orders the
next working days of receipt, a little longer if received over the weekend
or during a UK national holiday.
If the dispatch schedule
is not acceptable, you have the opportunity to cancel your order providing
of course that your notice of cancellation is received before the courses
have been prepared for dispatch or collection.You will not be charged
for any course until it is ready to be dispatched. You may cancel an order
at any time prior to the point of actual dispatch by contacting our Customer
Services Dep.
back orders
If you order a course
that is out of stock you will be contacted by e-mail and given the option
to:
*Substitute it with
another course item
*Keep the selected course on back1 order
*Cancel your order completely
If you order several
courses, one of which is out of stock, we will e-mail you to give you
the option to:
*Delay dispatch of
order until it can all be shipped
*Send the courses available and place the out of stock course item on
back1 order.
In the case of part-shipment,
you only pay for courses that are dispatched.
Postage will be charged for each part shipment according to the normal
tariffs.
You can cancel your back1 order at any time prior to the point of actual
dispatch by contacting our Customer Services Dept
